How to activate Wero in the App Sparkasse

If your bank account is not displayed in your Wero Wero profile, please restart App Sparkasse. If you still cannot see your account in your Wero profile after reopening the app, please try again at a later date.

To link your Wero profile to your bank account, please follow these steps:

1. Open App Sparkasse and select Wero.
   
2. Enter your mobile phone number and verify it with the SMS code sent to you.
   
3. Select your bank account and authorise the use of Wero in App Sparkasse.
   

You can now send and request money with Wero.

Wero can only be linked to current accounts.

You can add another bank account in App Sparkasse. If you have several bank accounts linked to your Wero profile, you can select the account from which the payment is to be made when creating the payment request. Once a payment request has been created, it is no longer possible to change the recipient account. If you still want to change it, you must cancel the request and create a new one with the desired bank account.

No, it is not possible to link the same telephone number to different bank accounts.

Customers of most Sparkasse banks and many other banks in Germany can use Wero. Sparkasse customers can find Wero in App Sparkasse. No additional app required. Customers under 18 should enquire directly with their local Sparkasse about whether they can use Wero.

Your payments will be debited from your bank account immediately after validation. You will usually receive your payments in your bank account immediately after the payer has sent them to you. This process usually takes less than 10 seconds.

To confirm a Wero transaction, you will be asked to authenticate yourself with your PIN code, fingerprint or facial recognition.

For your own security, do not share your PIN code with anyone else. Make sure that only you have access to your phone and lock your phone with a code, fingerprint or facial recognition.

If you notice a transaction that you did not initiate, please contact the Wero service hotline immediately.

Tel.: 0711 2204095-3

If you are unable to pay after scanning a Wero QR code, please follow these steps:

1. Check whether the App Sparkasse is up to date (please carry out an update if one is available).
   
2. Close the App Sparkasse completely on your device.
   
3. Open the App Sparkasse and try your payment again.
   

If you still have problems with the payment, please contact the Wero service hotline.

Tel.: 0711 2204095-3

You can generate your QR code to receive money in just a few steps. Simply click on the QR code button in the ‘Request money’ section of the App Sparkasse and then on ‘Show my QR code’.

If the recipient has not received your Wero payment, please contact the Wero service hotline.

Tel.: 0711 2204095-3

Yes, you can send a payment request to anyone who uses Wero. The other person must be located in a country where Wero is available in order to create a Wero profile. In addition, your contact’s bank must offer Wero as a payment solution.

A Wero payment request is valid for 30 days. If your contact does not pay your payment request within 30 days, your payment request will be cancelled.

Once a Wero payment has been confirmed, it is no longer possible to cancel it. If you would like a refund after a Wero payment, please contact the person who received your payment.

You can find all your transactions in your Wero profile (transaction overview). You can also view your successful transactions on your account statements.

You can cancel a pending payment request directly in the details of your payment request. If your payment request has already been paid, it is not possible to cancel it.